Tourism Management
G3N tutors you through the full CTVET Tourism Management syllabus offline — from Customer Service III, Ethics in Tourism II, Tourist Destinations I and more — with adaptive lessons, instant quizzes and exam-ready summaries.
Syllabus
What you’ll cover in Tourism Management.
The complete topic outline G3N teaches, mapped to the CTVET curriculum.
Form 1 (Grade 10)
12 topicsCustomer Service III
- Demonstrate knowledge of customer service communication
- Explain customer service communication
- State benefits of good customer service communication
- Outline elements of customer service communication
- Outline challenges of customer service communication
- Demonstrate skills in active listening
- Explain active listening
- Differentiate between active and inactive listening
- Explain importance of active listening
- Explain barriers of effective listening
- Describe elements/principles of active listening
- Show how to listen to a customer actively
- Demonstrate skills in body language communication
- Explain body language
- Explain importance of body language in communication
- Explain types of body language
- Explain merits of positive in body language communication
- Explain how to avoid negative body language in communication
- Show how to use positive body language in customer communication
- Demonstrate skills in telephone etiquettes
- Explain telephone etiquettes
- State importance of telephone etiquettes in customer service
- Explain elements of proper phone etiquettes
- Describe procedure for telephone conversation etiquettes with customers
- Show how to use telephone etiquettes in conversation with customers
Ethics in Tourism II
- Demonstrate knowledge of ethical principles in tourism
- Explain ethical principles in tourism
- Explain importance of ethical principles in tourism
- Outline challenges of ethical principles
- Explain ethical standards
- Outline importance of ethical standards
- Demonstrate knowledge of ethical practices
- Explain ethical practices
- Outline importance of ethical practices
- Distinguish between ethical standards and ethical practices
- Identify challenges of ethical practices
- Demonstrate knowledge of ethical behaviour
- Define ethical behaviour
- Compare ethical stance and ethical behaviour
- Distinguish between ethical and legal behaviours
- Explain effects of unethical behaviours at workplace
Tourist Destinations I
- Demonstrate knowledge of tourist destinations
- Explain tourist destinations
- Describe element s of tourist destinations
- Classify tourist destinations
- State types of activities in a destinations
- State importance of tourist destinations
- Demonstrate knowledge of cultural activities at destinations
- List cultural attractions at destinations
- Outline types of cultural activities at destinations
- Outline features of cultural activities at destinations
- State benefits of cultural activities at destinations
- State challenges of cultural activities at destinations
- Demonstrate knowledge of nature-based activities at destinations
- Define natur e-based activities at destinations
- Outline re sources of natur e-based activities at destinations
- Outline type s of nature-based activities at destinations
- Outline features of nature-based activities at destinations
- State benefits of nature-based activities at destinations
- State challenges of environmental destinations
Book Keeping in Tourism
- Demonstrate knowledge of book keeping
- Explain book keeping
- Outline types of book keeping
- State importance of book keeping in tourism
- State elements of book keeping
- Demonstrate knowledge of tourism income and expenditure entries
- State types of tourism income
- Describe procedure for tourism income entry
- State types of tourism expenditure
- Describe procedure for tourism expenditure entry
- Demonstrate skills in tourism income entry
- Show how to record entrance fees
- Show how to record room sales
- Show how to record guiding fees
- Show how to record service charge
- Demonstrate skills in tourism expenditure entry
- Show how to enter utility expenditure
- Show how to enter salaries
- Show how to enter cost of goods and services expenditure
- Show how to enter stationary expenditure
Travel Technologies
- Demonstrate knowledge of travel technologies
- Explain travel technologies
- Explain purpose of travel technologies
- Describe importance of travel technologies
- State types of travel technologies
- Demonstrate knowledge of booking technologies
- Explain booking technologies
- Explain purpose of booking technologies
- State types of booking technologies
- State importance of booking technologies
- Demonstrate knowledge of payment technologies
- Explain payment technologies
- Explain purpose of payment technologies
- State types of payment technologies
- State importance of payment technologies
Tourism Organisations
- Demonstrate knowledge of tourism organisations
- Explain tourism organisations
- State types of tourism organisations
- State functions of tourism organisations
- Explain purpose of tourism organisations
- Explain importance of tourism organisations
- Demonstrate knowledge of international tourism organisations
- State types of international tourism organisations
- State purpose of international tourism organisations
- State functions of international tourism organisations
- State importance of international tourism organisations
- Demonstrate knowledge of international tourism organisations in Ghana
- State types of tourism organisations in Ghana
- State purpose of tourism organisations in Ghana
- State functions of tourism organisations in Ghana
- State importance of tourism organisations in Ghana
- Demonstrate knowledge of public sector tourism organisations in Ghana
- State public sector tourism organisations in Ghana
- State purpose of public sector tourism organisations in Ghana
- State functions of public sector tourism organisations in Ghana
- State importance of public sector tourism organisations in Ghana
- Demonstrate knowledge of private sector tourism organisations in Ghana
- State private sector tourism organisations in Ghana
- State purpose of private sector tourism organisations in Ghana
- State functions of private sector tourism organisations in Ghana
- State importance of private sector tourism organisations in Ghana
Impacts of Tourism
- Demonstrate knowledge of socio-cultural impacts of tourism
- Explain socio-cultural impacts of tourism
- State factors of socio-cultural impacts of tourism
- Outline positive socio-cultural impact of tourism
- State negative socio-cultural impact of tourism
- Demonstrate knowledge of Environmental impact of tourism
- Explain environmental impacts of tourism
- State factors of environmental impacts of tourism
- Outline positive environmental impact of tourism
- State negative environmental impact of tourism
- Demonstrate knowledge of Economic impact of tourism
- Explain economic impacts of tourism
- State factors of economic impacts of tourism
- Outline positive economic impact of tourism
- State negative economic impact of tourism
Map Reading
- Demonstrate knowledge of maps
- Define map
- State types of maps
- State uses of maps
- State benefits of maps
- Demonstrate knowledge of features of maps
- State features of maps
- Explain role of title and date on maps
- Explain role of scale on maps
- State types of scale
- Explain role of legend on maps
- Explain role of cardinal points on maps
- Demonstrate knowledge of symbols on maps
- Explain colour symbols on maps
- Explain dot and line symbols on maps
- Explain letter symbols on maps
- Explain shapes and pictorial symbols on maps
- Demonstrate knowledge of reading tourist maps
- Explain tourist maps
- State procedure for finding locations on tourist maps
- Describe process of calculating distances on tourist maps
- Describe process of finding directions on tourist maps
- Demonstrate skills in reading of a tourist map
- Find locations on a tourist map
- Use index of a tourist map to find locations
- Calculate distances between points on a tourist map
- Show directions between points on a tourist map
Fundamentals of Tourism Marketing
- Demonstrate knowledge of tourism marketing
- Explain tourism marketing
- Explain basic terminologies in tourism marketing
- Explain functions of tourism marketing
- State importance of tourism marketing
- Demonstrate knowledge of marketing mix
- Explain marketing mix
- Outline elements of marketing mix
- Explain functions of marketing mix
- State importance of marketing mix
- Demonstrate knowledge of market segmentation, targeting and positioning
- Explain market segmentation
- Explain market targeting
- Explain market positioning
- Outline bases for segmenting tourism markets
- Outline criteria for evaluating successful market segments
Travel Formalities
- Demonstrate knowledge of travel formalities
- Explain travel formalities
- Outline components of travel formalities
- Outline reasons for travel formalities
- Explain importance of travel formalities
- Demonstrate knowledge of travel documents
- Explain travel documents
- Describe types of travel documents
- Explain types of passports
- Explain types of visas
- Demonstrate knowledge of travel health regulations
- Explain travel health regulations
- Ouline health requirements for travellers
- Outline travel health preventive measures
- Explain importance of health regulations in travel
- Demonstrate knowledge of travel health regulations
- Explain types of travel taxes
- Explain types of custom documents
- Explain importance of customs
- Explain currency regulations in travel
- Demonstrate knowledge of travel health regulations
- Explain travel insurance
- Explain importance of travel insurance
- Explain types of travel insurance
- State travel insurance companies in Ghana
Business Communication
- Demonstrate knowledge of business communication
- Explain business communication
- State importance of business communication
- Outline functions of business communication
- State barriers to effective business communication
- Demonstrate knowledge of communication process
- Outline communication process
- State role of sender in business communication
- Identify channels of business communication
- State role of receiver in business communication
- Demonstrate knowledge of business communication types
- Outline forms of business communication
- Explain non-verbal communication
- Explain written communication
- Outline forms of written communication
Professional Etiquettes in Tourism III
- Demonstrate knowledge of workplace mistreatment
- Define workplace mistreatment
- Outline types of workplace mistreatments
- Explain consequences of workplace mistreatment
- State etiquettes for workplace mistreatment
- Demonstrate knowledge of handling workplace conflicts
- Explain workplace conflict
- Outline types of workplace conflicts
- Describe sources of workplace conflict
- Describe process of handling workplace conflict
- Demonstrate knowledge of workplace harassment
- Explain workplace harassment
- Outline types of workplace harassment
- Describe sources of workplace harassment
- Describe process of handling workplace harassment
Form 2 (Grade 11)
13 topicsGreen Tourism
- Demonstrate knowledge of green tourism
- Explain green tourism
- Outline origin of green tourism
- State features of green tourism
- State outline benefits of green tourism
- Demonstrate knowledge of green energy
- Define green energy
- State types of green energy
- State importance of green energy
- State challenges of green energy
- Demonstrate knowledge of Water conservation
- Explain water conservation
- State types of water conservation
- State importance of water conservation
- State challenges of water conservation
- Demonstrate knowledge of waste management
- Explain waste management
- State types of waste management
- State importance of waste management
- Explain challenges of waste management
Colonial History of Ghana
- Demonstrate knowledge of British colonial rule in Gold Coast
- Explain reasons for coming of British to Gold Coast
- Describe beginning of British colonial rule in Gold Coast
- State names of British governors to the Gold Coast
- State role of political parties in British colonial era
- Demonstrate knowledge of Sir Gordon Guggisberg era of colonial rule
- Explain reasons for Sir Gordon Guggisberg’s coming to Gold Coast
- Describe Sir Gordon Guggisberg’s development plan
- State achievements of Sir Gordon Guggisberg
- Explain Sir Gordon Guggisberg’s cultural development of the Gold Coast
- Demonstrate knowledge of Sir Allan Burns era of colonial rule
- State history of Sir Allan Burns
- Describe elements of Burns’ 1946 constitution
- Explain influence of Burns constitution on political development in the Gold Coast
- Explain role of Burns in formation of UGCC
- Explain role of Burns in formation of CPP
- Demonstrate knowledge of 1948 riots
- Explain 1948 riots
- State causes of 1948 riot
- State effects of 1948 riots
- Describe emergence of “Big Six”
- Explain setting up of Watson’s Commission
- Demonstrate knowledge of plebiscite
- Explain the plebiscite
- Explain reasons for the plebiscite
- State outcomes of the plebiscite
- State territories affected by the plebiscite
- Explain outcome of the United Nations supervised plebiscite
Tourist Information Services
- Demonstrate knowledge of tourist information
- Explain tourist information
- State types of tourist information
- State channels of tourist information
- State tourist information organisations
- Demonstrate knowledge of Tourist Information Services (TIS)
- Explain tourist information service
- State types of tourist information services
- State benefits of tourist information services
- State challenges of tourist information services
- Demonstrate knowledge of Tourist Information Centres (TICs)
- Explain tourist information centres / offices (TICs/TIOs)
- State roles of (TICs/TIOs)
- Describe types of TICs/TIOs
- State importance of TICs/TIOs
- Demonstrate knowledge of tourism information services in Ghana
- Explain types of tourist information in Ghana
- State tourist information organisations in Ghana
- State tourist information services in Ghana
- State benefits of tourist information in Ghana
Occupational Health and Safety
- Demonstrate knowledge of fire extinguishers
- Describe fire extinguisher
- State types of fire extinguishers
- Describe uses of different fire extinguishers
- Explain fire hydrant
- State uses of fire hydrants
- Demonstrate skills in the use of fire extinguishers
- Show how to use powder fire extinguisher
- Show how to use foam fire extinguisher
- Show how to use carbon dioxide fire extinguisher
- Show how to use wet chemical fire extinguisher
- Show how to use water mist fire extinguisher
- Demonstrate knowledge of health and safety regulations
- Explain health and safety obligations
- Describe relevant health and safety regulations of employers and employees
- Describe employees responsibilities in workplace health and safety
- Describe insurance liability of employers
- Describe insurance liability of employees
French Language I
- Demonstrate knowledge of French alphabets and numerals
- Pronounce French alphabets
- Write French alphabets
- Pronounce French numerals
- Write French numerals in words
- Demonstrate knowledge of time in French
- Express time of day in French
- Express states of time in French
- Name days of the week in French
- Name months of the year in French
- Demonstrate knowledge of domestic setting in French
- Outline domestic setting in French
- Outline household fixtures in French
- Name personal relations in French
- Outline food items in French
- Outline bathroom items in French
- Outline living and bed rooms items in French
- Demonstrate knowledge of community setting in French
- Outline inhabitants in community in French
- Name features in community in French
- Name places in community in French
- Name animals in community in French
Ecotourism
- Demonstrate knowledge of ecotourism
- Define ecotourism
- Outline principles of ecotourism
- Outline ecotourism practices
- Describe characteristics of ecotourism
- Explain benefits of ecotourism
- Outline challenges of ecotourism
- Demonstrate knowledge of ecotourism products
- Explain ecotourism products
- Describe types of ecotourism products
- Describe measures to conserve ecotourism products
- Explain challenges of conserving ecotourism products
- Demonstrate knowledge of community participation in ecotourism
- Explain community participation
- Explain benefits of community participation in ecotourism
- Explain challenges of community participation in ecotourism
Tour Guiding I
- Demonstrate knowledge of tour guiding
- Explain tour guiding
- State types of tour guides
- State functions of tour guide
- State dos and don’ts of tour guiding
- Demonstrate knowledge of tour guiding resources
- Explain tour guiding resources
- State importance of tour guiding resources
- State material resources in tour guiding training
- State non-material resources in tour guiding
- Demonstrate knowledge of interpretation in tour guiding
- Explain interpretation in tour guiding
- Explain importance of interpretation in tour guiding
- State benefits of interpretation to tour ists
- State benefits of interpretation to attractions
- Demonstrate knowledge of tourist safety in tour guiding
- Explain tourist safety
- Outline tourist safety measures in city tours
- Outline tourist safety measures in rural tours
- State tourist safety measures in walking tours
Itinerary Preparation and Tour Packaging
- Demonstrate knowledge of itineraries
- Explain itinerary
- State types of itineraries
- State Importance of itineraries
- Explain uses of itineraries
- Demonstrate knowledge of itinerary preparation
- Explain factors in preparing itineraries
- State dos and don’ts of itinerary preparation
- State challenges of itinerary preparation
- Describe preparation of itinerary for niche segments
- Describe preparation of all-inclusive itineraries
- Describe preparation of seasonal itineraries
- Demonstrate knowledge of tour packages
- Explain tour package
- Explain elements of tour package
- State types of tour packages
- Describe procedure for developing tour packages
- Demonstrate knowledge of skills in preparing itineraries and tour packages
- Prepare itinerary for niche segments
- Prepare all-inclusive itinerary
- Prepare seasonal itinerary
- Develop tour package
Restaurant Service I
- Demonstrate knowledge of restaurant service
- Define restaurant service
- Outline elements of restaurant service
- Describe uses of materials and equipment for restaurant service
- State attributes of restaurant service staff
- Demonstrate knowledge of operating restaurant service area
- Describe restaurant service area
- Describe procedure for organizing service area
- Describe procedure for taking reservations
- Describe techniques for operating service stations
- Demonstrate knowledge of waiting in restaurant service
- Explain waiting in restaurant service
- Outline procedure for waiting at restaurant service stations
- Describe procedure for welcoming, greeting and seating guests in restaurant service
- Explain procedure for taking food and beverage orders
- Describe procedure for serving food and beverage to guests
- Describe procedure for presenting bill and closing service
- Demonstrate knowledge of skill in waiting
- Show how to welcome and greet guests in restaurant service
- Show how to seat guests in restaurant service
- Show how to take food and beverage orders
- Show how to serve food and beverage to guests
- Show how to present bill and close service
Housekeeping III
- Demonstrate knowledge of housekeeping cleaning
- Explain methods of housekeeping cleaning
- Relate cleaning agents with types of cleaning
- Explain housekeeping cleaning terminologies
- Describe procedure for entering guestroom
- Describe procedure for cleaning public areas
- Demonstrate skills in cleaning guestroom
- Show how to enter guestroom
- Show how to strip bed
- Show how to clean guestroom
- Show how to clean bathroom
- Demonstrate skills in cleaning public areas
- Clean restaurant
- Clean office
- Clean public washroom
- Clean corridors
Hotel Operations
- Demonstrate knowledge of hotels
- De fine hotels
- Describe types of hotels
- Explain factors in classifying hotels
- Describe hotel grading systems
- Demonstrate knowledge of functional departments of hotels
- State functional departments of hotel
- Describe functions of rooms division
- Describe functions of food and beverage department
- Describe functions of sales and marketing department
- Describe functions of maintenance department
- Demonstrate knowledge of functions of hotel personnel
- Describe functions of hotel manager
- Describe functions of front office personnel
- Describe functions of housekeeping personnel
- Describe functions of sales and marketing personnel
- Describe functions of maintenance and security personnel
- Describe functions of food and beverage personnel
Hotel Front Desk I
- Demonstrate knowledge of hotel front desk
- Explain responsibilities of front desk
- Describe how front desk relates to other departments
- Describe layout of hotel lobby
- State services provided at hotel lobbies
- Demonstrate knowledge of front desk information
- Explain basic front desk terms
- Describe types of rooms
- Describe types of hotel rooms rates and plans
- Describe types of hotel meal plans
- Describe front desk billing system
- Demonstrate knowledge of checking in guests
- Describe procedure for welcoming guests
- Describe procedure for checking room availability
- Describe procedure for checking in guests with reservations
- Describe procedure for checking in walk-in guests
- Describe procedure for handling early and late check-in
- Describe procedure for walking guests
- Demonstrate knowledge of checking out guests
- Describe procedure for checking out guests
- Describe procedure for handling early and late check-outs
- Describe procedure for handling on-line money transfer for bill payments
- Describe procedure for handling credit bills
- Describe procedures for room extension
- Describe procedures for handling skipper
- Demonstrate knowledge of handling guest complaints and feedback
- State types of guest complaints
- Outline sources of guest complaints
- Explain procedure for handling guest complaints
- Describe procedure for giving guest feedback on their complaints
Room Service
- Demonstrate knowledge of room service
- Define room service
- State materials and equipment for room service
- Describe uses of room service equipment and materials
- Describe attributes of room service personnel
- Demonstrate knowledge of serving meals and beverages in guestrooms
- Describe procedure for taking room service orders
- Explain procedure for setting up room service tray
- Describe procedure for presenting meals and beverages to guests in rooms
- Describe procedure for receiving room service payments
- Demonstrate skills in serving meals and beverages in guestrooms
- Take room service order
- Set room service tray according to order
- Serve meals and beverages to guests in their rooms
- Receive room service payments or guest signature
Form 3 (Grade 12)
19 topicsIntroduction to Tourism Planning, Policy and Development
- Demonstrate knowledge of tourism planning
- Explain tourism planning
- State uses of tourism planning
- Explain importance of tourism planning
- Outline elements of tourism planning
- Compare levels of tourism planning
- Demonstrate knowledge of tourism policies
- Explain tourism policy
- Outline objectives of tourism policies
- Describe types of tourism policies
- Explain importance of tourism policy
- Demonstrate knowledge of tourism development
- Explain tourism development
- State goals of tourism development
- Explain benefits of tourism development
- Outline challenges of tourism development
Workplace Security
- Demonstrate knowledge of security risks in the work place
- Explain workplace security
- State workplace security risks
- State types of security risks in tourism
- Demonstrate knowledge of handling security issues
- Describe characteristics of suspicious persons
- Describe procedures for handling suspicious persons
- Describe procedures for handling found pers ons
- Describe procedures for handling theft
- Describe procedures for handling trespassing and loitering
- Describe procedures for handling inflammable materials
- Demonstrate skill in handling security issues
- Show how to handle a suspicious person
- Show how to handle a found weapon in guestroom
- Show how to handle a theft incident
- Show how to handle a trespassers and loiterers
- Show how to handle an inflammable material
- Demonstrate knowledge of security devices
- Explain security devices
- State types of security devices
- State uses of security devices
- Identify locations of security devices
Customer Service IV
- Demonstrate knowledge of managing customer encounter
- Explain customer encounter
- Outline types of customer encounter
- Explain importance of managing customer encounter
- Describe elements of managing customer encounter
- Demonstrate skills in customer hand-offs
- Explain customer hand-offs
- Explain importance of hand-offs in customer service
- Describe procedure for handing-off customers in face-to-face encounter
- Describe procedure for handing-off customers over telephone
- Show how to handle customer hand-off in face-to-face encounter
- Show how to handle customer hand-off over telephone
- Demonstrate skills in denying customers’ requests
- Describe customer requests
- Describe when to deny or reject customer request
- Explain procedure for denying customers’ requests
- Show how to deny customer requests
- Demonstrate knowledge of closing and following through with the customer encounter
- Explain closing customer encounter
- Describe following through with customer encounter
- Describe process of closing customer encounter
- Describe process of following through with customer encounter
Ethics in Tourism IV
- Demonstrate knowledge of dilemmas
- Explain ethical dilemmas
- Describe ethical dilemmas
- Describe consequences of ethical dilemmas
- Outline measures in dealing with ethical dilemmas
- Demonstrate knowledge of values in ethics in tourism
- Explain values in ethics
- Explain types of values on ethics in tourism
- Explain importance of values on ethics in tourism
- Explain challenges of divers e cultural values on ethics in tourism
- Demonstrate knowledge of code of ethics in tourism
- Explain code of ethics
- Outline importance of code of ethics in tourism
- Describe components of the Global Code of Ethics for Tourism
- Outline challenges of complying with code of ethics in tourism
Tourist Destinations II
- Demonstrate knowledge of tourist destinations
- Explain tourist destination demand
- Identify factors influencing attractiveness of a tourist destination
- Explain challenges of tourist destinations
- Demonstrate knowledge of destination management organisations
- Define destination management organisations (DMOs)
- State destination management organisations
- Outline functions of destination management organisations
- Describe problems of destination management organisations
- Demonstrate knowledge of destination lifecycle
- Define destination lifecycle
- Outline stages of destination lifecycle
- State characteristics of stages of destination lifecycle
- State importance of destination lifecycle
- State challenges of destination lifecycle
Travel Motivations
- Demonstrate knowledge of travel motivation
- Explain travel motivation
- Outline motive s of travel motivation
- Describe travel motivation process
- Differentiate between travel motivation and purpose of travel
- Demonstrate knowledge of travel motivational factors
- Explain travel motivation factors
- Explain personal factors of travel motivation
- Explain social factors of travel motivation
- Explain cultural factors of travel motivation
- Demonstrate knowledge of Abraham Maslow’s theory of motivation
- Explain Maslow’s theory of motivation
- Outline purpose of Maslow’s theory
- Explain levels of Maslow’s theory
- Explain relevance of Maslow’s theory to travel motivation
French Language II
- Demonstrate knowledge of greetings and clock time in French
- Express pleasantries in meeting someone in French
- Greet someone in French
- Mention French words for hour, minute and second
- Tell the time in French
- Inquire about time in French
- Demonstrate knowledge of identity expression in French
- Describe your identity in French (introducing yourself)
- Introduce someone in French
- Describe someone in French
- Describe your family in French (introducing your family
- Demonstrate knowledge of expressing opinion in French
- Express like and dislike in French
- Express agreement and disagreement in French
- Express taste in French
- Express beauty in French
- Demonstrate knowledge of expressing mood / emotions in French
- Describe feelings in French
- Express positive mood in French
- Express negative mood in French
- Express neutral mood in French
Tour Guiding II
- Demonstrate knowledge of guiding a tour
- Explain tour guiding
- State benefits of tour guiding
- Explain qualities of tour guides
- Outline responsibilities of a tour guide
- Demonstrate knowledge of professionalism in tour guiding
- Outline features of professionalism in tour guiding
- State importance of professional training in tour guiding
- State requirements for professional tour guiding
- State statutory provisions for tour guides in Ghana
- Demonstrate knowledge of group control
- Explain group control
- State measure s of group control
- Explain importance of orientation in group control
- State challenges of group control
- Demonstrate skill in tour guiding
- Describe pre-tour activities
- Describe in-tour activities
- Describe post-tour activities
- Show how to gui de a tour
Front Office Operations
- Demonstrate knowledge of front office operations
- Explain front office operations
- State areas of front office operations
- Describe types of front office systems
- Describe importance of front office
- Demonstrate knowledge of front office functions
- Describe functions of reservation unit
- Describe functions of front desk
- Describe functions of lobby
- Describe functions of business centre
- Describe functions of uniformed services
- Demonstrate knowledge of front office personnel
- Describe responsibilities of front office manager
- Describe responsibilities of front reservation agent
- Describe responsibilities of night auditor
- Describe responsibilities of guest services personnel
Housekeeping Supervision
- Demonstrate knowledge of housekeeping supervision
- Explain housekeeping supervision
- Describe functions of housekeeping supervisor
- State attributes/ characteristics of housekeeping supervisor
- State areas of housekeeping supervision
- Demonstrate knowledge of housekeeping supervision procedures
- Describe procedure for developing inventory levels
- Describe procedure for developing frequency schedules
- Describe procedures for carrying out room inspection
- Describe procedure for preparing duty roaster
- Demonstrate skills in housekeeping supervision
- Develop inventory levels
- Develop frequency schedules
- Show how to inspect guestroom
- Prepare duty roaster for housekeeping staff
Hotel Front Desk II
- Demonstrate skills in checking-in and checking-out of guests
- Show how to welcome guests to front desk
- Show how to check room availability for guests
- Show how to check-in a guest with reservation
- Show how to check-in walk-in guests
- Show how to handle early and late check-ins
- Show how to walk guests to other hotels
- Demonstrate skills in checking-out guests
- Show how to check-out guests
- Show how to handle early and late check-outs
- Show how to handle online payment
- Show how to handle credit payments
- Show how to handle credit payments
- Show how to handle room extension and skippers
- Demonstrate skills in handling guests’ complaints and feedback
- Describe procedure for handling guests’ complaints
- Describe procedure for giving feedback on guest complaints
- Describe procedure for giv ing emergency information to guests
- Show how to handle guests’ complaints
- Show how to give feedback on complaints
- Show how to give emergency information
Airline Reservation and Documentation
- Demonstrate knowledge of Airline reservation
- Explain Airline Reservation
- Explain purpose of Airline Reservation
- Distinguish among types of Airline Reservation
- Explain Airline reservation process
- Demonstrate knowledge of airline documentation
- Explain airline documentation
- Explain purpose of airline documentation
- Distinguish among types of airline documentation
- Explain airline documentation process
- Demonstrate knowledge of One-way Airline Reservation
- Explain One-way Airline Reservation
- Explain purpose of One-way Airline Reservation
- Explain One-way Airline Reservation process
- Outline advantages and disadvantages of one-way reservation
- Demonstrate knowledge of Two-way Airline Reservation
- Explain two-way Airline Reservation
- Explain purpose of Two-way Airline Reservation
- Explain two-way Airline Reservation process
- Outline advantages and disadvantages of two-way reservation
- Demonstrate knowledge of Round-Trip Airline Reservation
- Explain Round-trip Airline Reservation
- Explain purpose of Round-trip Airline Reservation
- Explain Round-trip Airline Reservation process
- Outline advantages and disadvantages of round-trip reservation
Air Fares and Ticketing
- Demonstrate knowledge of air fares
- Define airfares
- State categories of air fares
- State rules and policies of airfare construction
- State International Air Travel Association (IATA) geographical areas
- Demonstrate knowledge of air ticketing
- Explain air ticketing
- Outline types of air tickets
- Describe features of air tickets
- Explain ticketing policies
- Describe procedure for ticketing
- Demonstrate knowledge of airport and city codes
- Explain airport and city codes
- State types of airports
- Describe features of airport and city codes
- Interpret airport and city codes
- Demonstrate knowledge of airline codes
- Explain airline codes
- State types of airline codes
- Describe features of airlines codes
- Interpret airline codes
- Demonstrate knowledge of airline ticketing policies
- State no show policy
- State late arrival policy
- State refund policy
- State cancellation policy
Travel Agency Operations
- Demonstrate knowledge of travel agency operations
- Explain travel agency
- Explain functions of travel agen ts
- Explain classification of travel agency/agents
- Explain importance of travel agency
- Demonstrate knowledge of travel agency business
- Explain elements of travel agency business
- Explain business partners/linkages of travel agency business
- Explain requirements of travel agency start-up business
- Explain skills and attributes of travel agency business professiona l
- Demonstrate knowledge of challenges, opportunities and terms in travel agency operations
- Explain challenges of travel agency operations
- Outline solutions to challenges of travel agency operations
- Explain opportunities in travel agency operations
- Explain terms in travel agency operations
Inventory Control in Tourism
- Demonstrate knowledge of inventory control
- Define inventory
- Explain inventory control
- Outline types of inventory controls
- Explain importance of inventory control
- Outline inventory control challenges
- Demonstrate knowledge of inventory control process and techniques
- Describe inventory control process
- State importance of inventory control process
- Explain inventory control techniques
- Compare inventory control techniques
- Demonstrate knowledge of inventory control system
- Describe inventory control system
- Outline types of inventory control system
- Explain importance inventory control system
- Outline challenges of inventory control system
Political History of Ghana
- Demonstrate knowledge of Ghana’s political systems before colonial rule
- Explain political systems
- Describe pre-colonial traditional political systems
- Describe political systems of centralized pre-colonial societies
- Describe political systems of non-centralized pre-colonial societies
- Demonstrate knowledge of Ghana’s political systems during colonial era
- Describe arrival of first Europeans to Ghana
- Describe other Europeans who visited Ghana
- Describe events leading to colonial rule
- Explain reasons Europeans came to Ghana
- Describe events in administration of colonial governors
- Demonstrate knowledge of pre-independent political events in Ghana
- Describe Bond of 1844
- Describe Poll Tax Ordinance of 1852
- Describe Sagrenti War of 1864
- Describe reasons for the Yaa Asantewaa War
- Demonstrate knowledge of independence of Ghana
- Describe role of political parties in Ghana’s independence
- Describe role of pressure groups in Ghana’s independence
- Describe role of civil society in Ghana’s independence
- Describe role of Dr Kwame Nkrumah in Ghana’s independence
- Demonstrate knowledge of post-independence politics in Ghana
- Describe political activities in first republic
- Describe political activities during military rule
- Describe political activities in fourth republic
- Describe significance of Ghana’s political history on tourism
Tourism Promotion
- Demonstrate knowledge of tourism promotion
- Explain tourism promotion
- Explain purpose of tourism promotion
- Explain importance of tourism promotion
- Outline tourism promoters in Ghana
- Demonstrate knowledge of tourism promotion mix
- Define tourism promotion mix
- Outline elements of tourism promotion mix
- Explain importance of tourism promotion mix
- Explain challenges of tourism promotion mix
- Demonstrate knowledge of advertising media in tourism promotion
- Explain advertising media
- Outline types of advertising media
- Describe features of advertising media
- Explain importance of advertising media
Tourism and Environment
- Demonstrate knowledge of environment
- Explain environment
- Explain types of environment
- Explain environment as tourist attraction
- Explain environment as an asset
- Demonstrate knowledge of types of environments
- Explain types of physical environment
- Explain types of biotic environment
- Explain types of cultural environment
- Explain components of environment
- Demonstrate knowledge of tourism environment relationship
- Describe tourism and environment in harmony
- Describe tourism and environment in conflicts
- Explain environment and tourism in co-existence
Professional Etiquettes IV
- Demonstrate knowledge of etiquettes in handling difficult people at the workplace
- Outline traits of difficult people
- Outline types of difficult people
- Describe process of handling difficult people at the workplace
- Outline etiquettes in handling difficult people
- Demonstrate knowledge of etiquettes in handling disagreements at workplace
- Explain disagreement
- Describe types of disagreements
- Explain sources of disagreements
- Describe consequences of disagreements
- Describe process of handling disagreements at the workplace
- Demonstrate knowledge of etiquettes in managing shared physical environment at the workplace
- Explain shared physical environment
- Explain importance of managing shared physical environment at workplace
- Describe consequences of not managing shared physical environment at workplace
- Describe process of managing shared physical environment at workplace
How G3N helps
Turn this syllabus into a pass.
Generic subjects, covered
Guided lessons and quizzes for the mandated generic subjects every CTVET student takes.
Trade-aware support
Tutoring mapped to trade unit specifications, not generic web answers.
Practice that builds skill
Topic quizzes with explanations help competency-based learning stick.
Master Tourism Management, offline.
No sign-up wall, no data plan required. Open G3N and go.